Privacy Policy


1.- Who is responsible for processing your data?

The person responsible for processing your personal data is EXCEL HOTELS & RESORTS, SA (hereinafter, “EXCEL”), with NIF: A - 38083101 and registered office at Calle Santa Rosa 5 (Royal Palm apartments, Oasis del Sur urbanization), Arona , 38650, Tenerife.

We inform you that the ownership of this Website through the domain (hereinafter, the “Website”), belongs to EXCEL.

The access and/or use of the Website, attributes the condition of User (hereinafter, the "User"), and implies the acceptance, from said access and/or use, of this Privacy Policy.

The User may contact EXCEL at the following email address:

2.- Why is EXCEL entitled to carry out data processing?

EXCEL is entitled to process your data in order to carry out the provision of its services.

Likewise, EXCEL is entitled to process your data based on the consent requested from the User or on a legitimate interest, if applicable.

EXCEL takes the protection of your privacy and personal data very seriously. Therefore, your personal information is kept secure and treated with the utmost care.

This Privacy Policy regulates the access and use of the service (hereinafter, the "Service") that EXCEL makes available to the User interested in the services.

In this sense, the legitimacy bases used by EXCEL for the processing of User data are:

(i) The contractual execution.

(i) The consent of the Users to the processing of their personal data for the purposes specified in each case.

3.- What are the purposes of processing your personal data by EXCEL?

Your personal data collected by EXCEL may be used for the following purposes, according to the consent granted in the corresponding registration form:

3.1 The provision of EXCEL services.

In order to provide the service requested by the User, EXCEL will need to process personal data obtained from the information that the User provides to EXCEL.

We inform you that EXCEL is proactive in protecting your privacy and personal data and, specifically, especially protected data related to your health.

3.2 The sending of commercial communications and/or Newsletters by EXCEL.

If the User has so consented, their personal data may be used to send them by letter, telephone, email, SMS/MMS, or by other equivalent means of electronic communication, commercial communications or information from EXCEL.

3.3. Transfers of data to third companies.

The purpose of the transfer will be the sending, by letter, telephone, email, SMS/MMS, or by other equivalent means of electronic communication by these companies of information and commercial communications related to the hospitality sector that may result from your interest.

4.- Veracity of the data provided by the Users and data of minors The User guarantees that the personal data provided is true and is responsible for informing EXCEL of any changes to these. The User will be responsible, in any case, for the veracity of the data provided, with EXCEL reserving the right to exclude any User who has provided false data from the registered Services, without prejudice to any other actions that may proceed by law.

5.-Data conservation

The personal data provided will be kept by EXCEL as long as the User does not express their wish to unsubscribe from EXCEL's services, and this in order to receive information about the company's services. Subsequently, if necessary, EXCEL will keep the information blocked for the legally established periods.

6.- Rights of the User in relation to their data

The User has the right to

(i) Access your personal data.

(i) Request the rectification of inaccurate data.

(i) Request its deletion.

(i) Request the limitation of the processing of your data.

(i) Oppose the processing of your data.

(i) Request portability.

(i) Not be subject to automated individual decisions.

The User can exercise all these rights at the following email address indicating the reason for their request and providing a copy of their ID

The User can also send his request by regular mail to the following address:

NIF: A - 38083101
Address: Calle Santa Rosa 5 (Royal Palm apartments, Oasis del Sur urbanization), Arona, 38650, Tenerife.

Without prejudice to any other administrative appeal or legal action, the User shall have the right to file a claim with a Control Authority, in particular in the Member State in which they have their habitual residence, place of work or place of the alleged infringement, in in the event that you consider that the processing of your personal data is not appropriate to the regulations, as well as in the event that the exercise of your rights is not satisfied. The control authority before which the claim has been filed will inform the claimant about the course and the result of the claim.

7.- Data security

The protection of the privacy and personal data of Users is very important to EXCEL. Therefore, EXCEL does everything in its power to prevent your data from being used inappropriately, allowing access to it only to authorized personnel.

EXCEL maintains the security levels of personal data protection in accordance with the applicable regulations and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data that the User provides through of the Website without prejudice to informing you that security measures on the Internet are not impregnable.

EXCEL undertakes to comply with the duty of secrecy and confidentiality regarding personal data in accordance with the applicable legislation, as well as to grant them a secure treatment in international data assignments and transfers that, where appropriate, may occur.

In those Website services that require registration as a User, a password must be chosen. The User is responsible for maintaining the confidentiality of this password, as well as for all activities that occur in the session initiated with his name and password.

The User agrees to notify EXCEL as soon as possible of the unauthorized use of their Username and/or password or any other security breach. EXCEL will not be responsible for any damages or losses that may arise due to non-compliance with this obligation by the User.


EXCEL reserves the right to review its Privacy Policy at any time it deems appropriate. For this reason, we ask that you regularly check this Privacy Policy to read the most recent version of it.

However, any change that occurs in this Privacy Policy will be communicated to the User.

9.- Links to web pages

The EXCEL Website may contain links to web pages of third-party companies and entities. EXCEL cannot be held responsible for the way in which these companies treat the protection of privacy and personal data, so we advise you to carefully read the Privacy Policy statements of these web pages that are not property of EXCEL with regarding the use, processing and protection of personal data.

The conditions offered by these web pages may not be the same as those offered by EXCEL.

10 questions

If you have any questions about this Privacy Policy or the processing of your data, please contact EXCEL by email to the following email address:

11.- Acceptance and Consent.

The User declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment of these by EXCEL, in the manner and for the purposes indicated in this Privacy Policy.