Booking conditions

Processing of Personal Data

"The personal data provided will be processed by EXCEL HOTELS & RESORTS, SAU with NIF A38083101 in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation thereof.

The data provided will be processed for the time necessary to fulfill the purposes being processed, as long as you do not object to it and for the time necessary to comply with the legal obligations of the person in charge.

The data will not be transferred or communicated to third parties, except in the legally established cases.

We remind you that you have the right to exercise your rights of access, rectification, cancellation, limitation, opposition and portability free of charge by email to: protecciondedatos@excelhotelsandresorts.es or at the following address: C/ Sta. Rosa, 5, 38650 - Los Cristianos (Santa Cruz De Tenerife) and to request the guardianship of the Spanish Agency for Data Protection at www.aepd.es " Veracity of the data.

Treatment of data in navigation

In accordance with the obligation provided for in art. 22.2 of Law 34/2002, of July 11, on services of the information society and electronic commerce, you are informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of computers that connect to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous and aggregate statistics that allow us to analyze the way users use our website, in order to improve it. Only the following information is obtained and kept about visitors to our website:

a) The domain name of the provider (PSI) and/or IP address that gives them access to the network. For example, a user of the provider xxx will only be identified with the domain xxx.es and/or the IP address. In this way we can compile statistics on the countries and servers that visit our website most often.
b) The date and time of access to our website. This allows us to find out the busiest hours, and make the necessary adjustments to avoid saturation problems in our peak hours.
c) The Internet address from which the link to our website originated. Thanks to this data, we can know the effectiveness of the different banners and links that point to our server, in order to promote those that offer the best results.
d) The number of daily visitors to each section. This allows us to know the most successful areas and increase and improve their content, so that users obtain a more satisfactory result.

It will allow us to obtain the following information:

a) The date and time of the last time the user visited our website.
b) The content design that the user chose during their visit to our website.
c) Security elements involved in controlling access to restricted areas.

Although the information obtained is, in principle, completely anonymous, in accordance with Report 327/2003 of the Spanish Data Protection Agency, users are informed that the aforementioned data will be incorporated into a personal data file. of the company for the purposes detailed above, the user being able to exercise their rights of access, rectification, cancellation and opposition as indicated below.

We also use the Google Adwords remarketing tool. This tool allows publishing on the Google Adwords content network (more details about the Google content network here: https://support.google.com/adwords/answer/2404190), ads based on previous visits by users to our website. Web. To do this, some of the pages on our website include a code called a "remarketing tag". These tags allow you to read and configure your browser's cookies in order to determine the specific type of advertisement that will be shown to the user, based on elements related to your visit to our website, such as the chosen navigation circuit, the specific pages visited or the actions that have been carried out on them. The remarketing lists created in this way are stored in a database on Google servers, where all the cookie IDs associated with each list or category of interests are stored. The information obtained only allows the identification of a specific browser, and Google cannot identify the specific user solely with this information (more information about the Remarketing tool at the following link: https://www.google.es/adwords)

Regarding the company , this information can only be associated with a specific user if said user is identified on the web, for example because he or she has completed a reservation process. In this case, the data thus obtained will be communicated to the company for purposes of commercial prospecting and segmentation of web users to design commercial campaigns according to the interest shown during navigation, incorporating the data into a file of the aforementioned entity. for the stated purposes. To oppose the aforementioned treatment and communication, the user has the possibility of disabling cookies, as indicated below:

The user has the option not to receive cookies or to be informed about their setting by configuring their browser for this purpose. However, if you disable cookies, you may not be able to use all the functionalities of the website. Regarding remarketing cookies, the user can disable the use of Google cookies by visiting the Google advertising opt-out page. You can also disable DoubleClick cookies by visiting the DoubleClick opt-out page. To opt out of the use of third-party cookies, users can also visit the NAI Network Advertising Initiative opt-out page. At any time the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.

File for advertising purposes

If the user wants to receive information about company promotions, they can authorize the transfer of their data for such purposes simply by accepting these Booking Conditions. If, on the other hand, you do not wish to receive information in this regard, you must expressly activate the exclusion box. Only when there is consent for it, the personal data necessary for communication will be transferred to Paraty Hotels SL and will serve to keep you informed, either by email, or by any other means, of news, products and services related to the company and Paraty SL From this moment you are informed that, if you have stated that this is your will, your personal data will be incorporated into a file with personal data for which the company is responsible, and the user can access, cancel, rectify your data or oppose their treatment by writing to the company as indicated below.

Rights

The rights of access, rectification, cancellation and opposition may be exercised in writing accompanied by a copy of your ID addressed to the person responsible for the corresponding file at the address indicated below:

- Paraty Hotels SL | Jaen Street 9 | Galia 212 Building, Office 11 | CP 29004 (Malaga)

- @@company@@ | CIF @@cif@@ | @@direction@@

hotel liability

Access to the page does not imply in any case the existence of a commercial relationship between the user and the company . The portal only provides information about vacant hotel rooms at the time of requesting the aforementioned information, so if you make the reservation online, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel.

The reservation of hotel nights on this website implies the adherence and acceptance by the client of each and every one of the general conditions set forth herein.

By accepting the following clauses, you declare and accept:

1) Be of legal age and have full capacity to make the reservation, stating that you understand and understand all the conditions found on the website.
2) That the information provided when making the online reservation is true, complete and concise.
3) Only those pages that appear within the web map are included in the web.
4) That access to this website is the responsibility of the user
5) That once the reservation has been made, the electronic document in which it has been formalized will be filed, you can access it at any time.
6) That confirms the reservation made, that is, the dates indicated, the number of rooms, people and the chosen Hotel.
7) The conditions and price of the reservation made are those that are expressly determined in the rate conditions expressly included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility of reserving rooms at the chosen hotel through its website, but it does not offer any type of hotel service under its responsibility.
9) That your card details are collected for the purpose of guaranteeing the reservation. The payment of the same will be made in cash at the chosen Hotel and only in the case of cancellations or inconsistencies (no shows), the reservation will be canceled and the charge established in the rate conditions will be made.
10) The offers will only be valid for as long as they remain accessible to the recipients of the service.

Prices

The prices indicated are Retail Prices VAT included.

The price includes: Price per night depending on the type of room and board selected, except for hotels where the inclusion of other services is specifically indicated.

The price does not include: Any service not specified in addition to extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc...

Time of entry (check-in) and departure (check-out): As a general rule and unless otherwise expressly agreed with the establishment, the rooms may be used from 2:00 p.m. on the day of arrival and must be free at 12 noon on the day of departure.

Passports and visas

All travelers, without exception (children included), must carry their corresponding personal and family documentation, be it a passport or DNI, in order, according to current legislation. It will be at their expense when the trips require it to obtain visas, passports, vaccination certificates, etc. Those under 18 years of age must carry a written permit signed by their parents or guardians, in anticipation that it may be requested by any authority. If the granting of visas is rejected by any authority, for particular reasons of the user, or their entry into the country is denied due to lack of the required requirements, or due to a defect in the required documentation, or due to not being a carrier of the Likewise, the hotel declines all responsibility for events of this nature, being the consumer responsible for any expense that may arise, applying in these circumstances the conditions and rules established for the assumption of no-show.