Legal Notice


EXCEL HOTELS, (hereinafter, the ENTITY), is the owner of this Website.
Our registered office is at C/ Santa Rosa nº 5, Residential Royal Palm, Arona 38650, Santa Cruz de Tenerife, Spain. You can contact us by sending an email to or by calling the telephone numbers specified on the Website.


This Legal Notice regulates browsing on the Website, access to its contents, the request and management of bookings, as well as all other services that may be offered by the ENTITY through this Website.
For the purposes of this document, the User is understood to be the person who accesses, browses, uses, makes bookings or participates in the services detailed on the Website (to make use of certain services it is possible that the User must be a member—timeshare owners of weeks); Content is understood to be all the information on hotel resorts, destinations and special offers published on the Website. Services are understood to be the management of bookings that can be made through the Website.


In general, browsing the Website and access to Content is free, with the exception of the connection cost established by the corresponding telecommunications operator.
The User undertakes to consult/use the Contents and use the Services in a diligent, correct and lawful manner, in accordance with current legislation and, in particular, undertakes to refrain from i) using them for unlawful or immoral purposes, or for purposes contrary to good manners and the instructions of the ENTITY; ii) providing false, inaccurate information or any information that the User is not the owner of or has no authorisation thereof.
It is strictly forbidden for minors to use this Website (or any of the services offered therein). Therefore, it is understood that all who use this Website (or any of its services) are of legal age.
Finally, in compliance with the provisions of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, the User may file their complaints and claims or request information about the goods or services offered or contracted by contacting:

Address: C/ Santa Rosa nº 5, Residential Royal Palm, Arona 38650, Santa Cruz de Tenerife, Spain.


The ENTITY is not responsible for damages of any nature that may arise from any of the following:

The ENTITY reserves the right to deny access to the Website of any User, to eliminate Content, as well as to suspend, at any time without prior notice, access to the Website, the Contents of the page and Services, without the possibility of the User demanding compensation.
The ENTITY informs the User that the comments and opinions that may be expressed/published on this Website are made by people outside the ENTITY and under their sole and exclusive responsibility. Users who make them undertake to do so them in accordance with the law, the provisions of this document, as well as moral and generally accepted good practices. The ENTITY is not responsible for the veracity and accuracy of the opinions expressed, being exempt from any contractual or extra contractual liability to the person or company that makes use of them. The sending of any content or opinion that violates the current law and/or legitimate rights of other people is prohibited. The ENTITY reserves the right to adopt the legal measures it deems appropriate. It also reserves the right to accept and/or cancel any comment, without prior notice and without any kind of justification or compensation of any kind.
If the User believes that any content and/or information on this Website violates a legitimate right or the current law, do not hesitate to contact us so that we can take the appropriate measures.


The possible links that, directly or indirectly, may exist on the Website and that redirect to other websites will only be for informative purposes, not constituting in any way an invitation to contract products and/or services that are offered or can be offered on the destination websites. They do not imply the existence of any link, commercial relationship or dependency with the entity owner of the linked website. In these cases, the ENTITY will not be responsible for establishing the general and specific conditions to be taken into account in the use, provision or contracting of these services by third parties and, therefore, cannot be considered responsible for them.
The ENTITY has no power or human or technical means to know, control or approve all information, content, products or services provided by other websites to which links can be established on the Website. Consequently, the ENTITY cannot assume any type of responsibility for any aspect related to the websites to which a link could be established on the Website.
In the event that the ENTITY becomes aware that the activity or information to which it is sent from said links is unlawful, constitutes an offense or may damage property or rights of a third party, it will act with the necessary diligence to suppress or disable the corresponding link as soon as possible.
Likewise, in the event that in the future Users become aware of the illegality of activities developed through these third-party websites, they must immediately notify the ENTITY so that the access link to the website may be disabled.


If any User, entity or website wishes to establish any type of link to this Website, it must obtain the prior express authorisation of the ENTITY in writing.
If the entity that makes the link from their website to the Portal correctly wishes to include in its website the brand, name, commercial name, label, logo, or any other identifying sign of the Entity and/or the Portal, it must previously have the prior express authorisation of the ENTITY in writing.
In any event, the ENTITY prohibits the establishment of a link to the Website from those websites that contain illegal data, information or illicit content that contradict current laws.


The ENTITY is the owner or has obtained the corresponding licence on the rights of use of intellectual and industrial property on the contents available through it, among others, for illustrative purposes only: texts, graphic designs, drawings, codes, software, photographs, videos, sounds, databases, indexes, images, trademarks, logos, terms and information and, in general, any other creation protected by national regulations and international treaties on intellectual and industrial property.
Therefore, all intellectual and industrial property rights over the Contents are reserved and it is forbidden to modify, copy, reproduce, publicly communicate, transform or distribute in any way all or part of the Contents included on the Website, for public or commercial purposes, unless there is prior express authorisation in writing from the ENTITY or the owner of the rights to whom it corresponds.


The ENTITY reserves the right to modify the Legal Notice, as well as the Content and/or Services offered through the Website, when it deems appropriate or in order to comply with current regulations.
The ENTITY may terminate, suspend or interrupt, at any time and without prior notice, access to the Website and the Contents of the page, without the User being able to demand any compensation.


The interpretation of the Legal Notice, as well as the resolution of possible discrepancies between the Parties, will be resolved in accordance with the provisions of the Spanish regulations regarding applicable legislation and competent jurisdiction.
However, for cases in which the regulations provide for the possibility for the parties to submit to a jurisdiction, the ENTITY and the User, expressly waiving any other jurisdiction that may apply, must submit any disputes and/or litigations to the Courts of Barcelona.